Support

We're a small, founder-led team — every email comes back from a real human.

Account questions, billing issues, bug reports, feature requests, partnership inquiries — anything. We typically respond within 24 hours, often faster.

What to include in your email

To help us respond quickly, please tell us:

Whether you're a Consumer (homeowner) or a Local Bee (pro)
Your account email or phone number
What you were trying to do when the issue happened
What you expected vs. what actually happened
Screenshots or screen recordings if you have them

Common questions

How do I delete my account?

Email us at hello@beelocals.comfrom the address on file. We'll confirm within 24 hours and remove your account and personal data within 7 days.

How do payments work?

When you hire a pro, your payment is held safely by BeeLocal Payment Protection (powered by Stripe) until you confirm the work is complete. Then funds are released to your pro. Read the full breakdown on the "How it works" screen in-app.

I'm having an issue with a pro

You can open a dispute directly in the app from the Payment Details screen — your money stays safe until our team reviews it. For urgent issues, email hello@beelocals.comand we'll respond same-day.

I'm a pro and I want to update my profile or payout info

Most settings live in the app under Profile and Payouts. If you can't find what you need, email us.

I'm not in the Raleigh-Durham area — when will you launch near me?

Add yourself to the waitlist when you sign up — you'll be the first to know. Or email us with the city you're in and we'll let you know when it's on the roadmap.